When opening a Microsoft Office document that is stored on a DRACOON volume mounted with DRACOON for Mac and has a long path name, an error message appears saying that the file cannot be opened.
Microsoft Office applications cannot open documents whose file path is longer than 255 characters. For Microsoft Excel files, the limit is as low as 218 characters.
The problem is not a limitation of DRACOON, other cloud desktop integrations are also affected—the cause lies solely with Microsoft Office. The problem still occurs in the latest versions of Office for Mac.
To work around the problem, you can try shortening the file path in the following way so that it does not exceed 218 characters (for Excel files) or 255 characters (for Word and PowerPoint files):
- Use the shortest possible file names for Office documents.
- Use the shortest possible names for data rooms and folders in DRACOON.
- Mount the DRACOON volume further up in the Mac directory structure as this will shorten the path. This is possible since version 220.127.116.1169 of DRACOON for Mac.
Click the DRACOON icon in the status menu of the menu bar, click Preferences, and then click Connection:
Under Mount Location, you can specify a mount point for the DRACOON volume further up in the directory structure, such as